The course on Crowd and Crisis Management is tailored for maritime personnel, especially those on passenger ships, providing vital skills to efficiently deal with emergencies. Aligned with the standards set forth by Section A-V/3 of the Standards of Training, Certification, and Watchkeeping for Seafarers (STCW) Code. Formerly known as the "Passenger Ship (Crowd Management) Course," this updated iteration now aligns with the International Maritime Organization's (IMO) Model course 1.28 guidelines. The focus lies on overseeing passenger movement, maintaining effective communication in crisis situations, and responding calmly to events like fires, floods, or evacuations.
Participants delve into topics such as crowd behavior, the psychology of panic, and tactics to safeguard and organize passengers. Through practical exercises, they hone skills in making crucial decisions, communicating effectively, and executing coordinated responses crucial for safety under high-pressure conditions.
This training empowers seafarers to comprehend their responsibilities in directing passengers, conducting emergency drills, and ensuring safety protocols in passenger zones. Completion of the course equips trainees with the knowledge and confidence to manage crowd dynamics, handle crises, and prioritize passenger welfare, thereby bolstering overall safety and readiness on board.
What will I learn?
- 1. Importance of Crowd and Crisis Management
- 2. Emergency procedures on a vessel
- 3. Assembly and Muster procedures during an emergency
- 4. Procedure for rendering assistance to passengers
- 5. Importance of controlling emergency response
- 6. Optimisation of available resources
- 7. Understanding various aspects of passenger safety and security
- 8. Understanding various aspects of vessel safety, cargo security and access control
- 9. Controlling passengers during a crisis
- Personnel working on passenger ships
- Personnel working on accommodation work barges and offshore vessels with SPS certification
- Q1. What is the Crowd and Crisis Management course?
It is a maritime safety course that trains crew to manage passengers, control crowds and respond effectively during emergencies on board. - Q2. Who needs Crowd and Crisis Management training?
The course is intended mainly for personnel working on passenger ships, as well as personnel on accommodation work barges and SPS-certified offshore vessels. - Q3. Is Crowd and Crisis Management a mandatory STCW course?
The training is based on the applicable STCW requirements for personnel involved in passenger safety and emergency duties on passenger vessels. - Q4. What is covered in Crowd and Crisis Management training?
Key topics include emergency procedures, muster and assembly, passenger assistance, crowd control, crisis response, resource management and passenger safety. - Q5. What will I learn from a Crowd and Crisis Management course?
You will learn how to control passengers during emergencies, communicate effectively, assist people in difficulty and coordinate an organised emergency response. - Q6. How long is the Crowd and Crisis Management course?
The Elite Offshore course has a listed duration of 8 hours (1 day) and is available through online and offline training. - Q7. Can I take Crowd and Crisis Management training online?
Yes. Elite Offshore provides the course online as well as offline, with e-learning modules, quizzes and a final assessment. - Q8. Is there an assessment for the Crowd and Crisis Management course?
Yes. The online programme includes module quizzes and a final Crowd and Crisis Management assessment. - Q9. What is the validity of the Crowd and Crisis Management certificate?
Certificate validity can depend on the applicable flag-state, company and STCW requirements, so candidates should verify the renewal requirement applicable to their employment.
- Q10. Is Crowd and Crisis Management useful for passenger ship jobs?
Yes. The training develops practical knowledge for passenger assistance, crowd control, muster procedures and emergency response—skills relevant to crew with passenger safety responsibilities.
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Importance of Crisis and Crowd Management
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Controlling Passengers During a Crisis
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Understanding Various Aspects of Vessel Safety, Cargo Security, and Access Control
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Understanding Various Aspects of Passenger Safety and Security
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Optimization of Available Resources
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Importance of Controlling Emergency Response
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Procedure for Rendering Assistance to Passengers
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Assembly and Muster Procedures During an Emergency
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Emergency Procedures on a Vessel
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Crowd and Crisis Introduction Video
01:05:00
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Introduction to Crowd and Crisis Management
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Module 1- Quiz
00:00:00
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Ship Emergency Procedures and Preparedness
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Module 2- Quiz
00:00:00
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Passenger Assistance
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Module 3- Quiz
00:00:00
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Optimizing Resources
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Module 4- Quiz
00:00:00
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Case Studies
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Crowd and Crisis Management Final Assessment
00:00:00
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